protecting your
PRIVACY
EVERYTHING YOU
NEED TO KNOW
This privacy policy communicates detailed information about how Tigz Rice Limited (“the Company”, “us”, “we”, or “our”) collect, manage, store and use your personal data. This may be collected throughout the process of using this website, enquiring & booking services, purchasing items from our online store, carrying out a shoot, editing & delivering image files, as well as adding data (image and written details) to Tigz Rice Limited’s online and print portfolios (website, blog, newsletter, social media, printed brochures, price lists etc).
This privacy policy explains how we comply with GDPR (General Data Protection Regulation) and the PECR (Privacy and Electronic Communications Regulations).
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from February 2018.
Data Controller & Processor Details:
Tigz Rice
Tigz Rice Ltd, C/O Theataccounts Ltd,
The Oakley, Kidderminster Road
Droitwich Spa
Worcestershire
WR9 9AY
Email: bookings@tigzrice.com
GDPR
This website complies with GDPR (General Data Protection Regulation) which came into effect in May 2018.
The Data We Collect
While using our site, we may ask you to provide us with certain personal data that can be used to contact or identify you (“Personal Data”). Personal Data may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Post Code, City
For clients who work with the company, we may also collect further, voluntary information to enable us to provide our service in an optimised manner. Some data collected from clients may include:
Sensitive information
Goals and aspirations
Business details
Health-related Information
Details of purchases made through our website
Images from your shoot, which may be identifiable as you
Images from your shoot, which may be identifiable as your clients and/or guests
Why We Collect & Process your Data.
The data you provide us with allows us to offer you the best service possible, including:
– Responding to enquiries
– Contacting and consulting with you regarding your shoot
– Retouching your image
– Delivering products, as well as post-shoot services such as album design.
– Displaying your final images in online and printed portfolios (with enthusiastic consent)
– Providing a backup service should you lose your images and require another copy.
We may also use information that we collect about you to:
– Understand and improve our products. We will perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others. We do this to help make our products better and to develop new products.
– Communicate with you. We may send you emails about new product features or other news about us or on topics we think would be relevant to you. You may opt-out of these at any time. Visit the Your Choices section below.
– Inform you about changes in our services, our service offering and other important service-related notices such as changes to the privacy policy or about security or fraud notices.
– Develop and display content and advertising tailored to your interests on our products and services on our site and on other sites;
– Manage our business or perform functions as otherwise described to you at the time of collection.
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PLEASE READ BELOW HOW WE MAY USE YOUR DATA WITH YOUR CONSENT.
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Use of Cookies
Cookies are small files saved to your computer’s hard drive that track, save and store information about your interactions and usage of the website. This allows our website, through its server, to provide you with a tailored, personalised experience within this website by remembering your preferences. This website also uses cookies in order to track and monitor your engagement and usage of the website, helping us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. This information is used for statistical analysis purposes only and then the data is removed from the system. Cookies do not store, save or collect personal information, nor do they give us access to your computer or any information stored on your computer about you, other than the specific data you choose to share with us.
As required by legislation, where applicable this website uses a cookie control system, allowing you to give explicit permission or to deny the use of/saving of cookies on your computer/device. If you wish to deny the use and saving of cookies from this website onto your computer’s hard drive, you should take necessary steps within your web browser’s security settings to block all cookies from this website and its external serving vendors; or use the cookie control system if available upon your first visit. This may prevent you from taking full advantage of the website.
Contact & Communication
During our first communication via this site’s contact form, we will collect the details you provide in our email (Google Workspace) and client management software (Lightblue) in order to communicate with you.
You contact details may also be temporarily stored on our company’s mobile device to allow us to contact you during the period of time we are working together. This device is password protected and content is deleted regularly from all apps.
Photos and Digital Image Storage
All of your digital images are stored in one folder on three external hard drives. (one main drive and one backup in case of emergencies) under your name and the year of your shoot. Two external hard drives are stored in Tigz’s home office and one is kept in another family residence to prevent total loss in the case of a fire.
If you have given us consent to share your Digital Images via web and/or social media, we may temporarily store photos that may be identifiable as you on a mobile device and/or in a non-public folder on they may also be stored on Dropbox. Due to the personal nature of photography, we will always ask for your consent.
Online Galleries
If your services include a private online gallery, then this service will be provided via a third-party company called Shootproof. All galleries are password-protected and completely private – unless you choose to share your password with others.
Website Use
Tigz Rice Limited may wish to use photographs taken during your shoot, that may be identifiable as you, as part of our online portfolios. Due to the personal nature of photography, we will always ask for your written consent.
Both websites are built on WordPress and hosted via Cloudways servers.
Printed Portfolio Use
Tigz Rice Limited may wish to use photographs taken during your shoot, that may be identifiable as you, as part of our print portfolios. This includes usage for brochures, leaflets, business cards and other printed products. We may also store photos from your shoot that may be identifiable as you as an example to show to potential clients. Due to the personal nature of photography, we will always ask for your written consent.
All of our printed products are supplied by either Loxley Colour, Folio or DS Color Labs – all are UK based.
Email Mailing List & Marketing Messages
Tigz Rice Limited operates an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Our EMS (Email Marketing Service) provider is Active Campaign.
Tigz Rice Limited will not automatically add you to an email newsletter. You may subscribe at your own discretion through an online automated double opt-in process. During registration, Active Campaign will also store the IP address of the computer system assigned by the Internet Service Provider (ISP) and used by you at the time of the registration, as well as the date and time of the registration. The collection of this data is necessary in order to understand the (possible) misuse of your e-mail address at a later date, and therefore serves the aim of the legal protection of the controller, Tigz Rice Ltd.
The type and content of marketing messages you receive, and if it may contain third party content, is clearly outlined at the point of subscription. You can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. Once you have unsubscribed, your personal data will be deleted.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track your activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geography, demographics and already stored subscriber data.
Comments Function on Blog Pages
Tigz Rice Limited offers you the possibility to leave comments on our blog posts. If you choose to leave a comment on any of the blog posts published on this website, the comments made by you are stored and published along with your name, as well as information on the date and time of your comment. In addition, the IP address assigned by the Internet Service Provider (ISP) is also logged. This storage of the IP address takes place for security reasons, in case your comment violates the rights of third parties, or contains illegal content. The storage of these personal data is, therefore, in the own interest of Tigz Rice Ltd, so that we can exculpate in the event of an infringement.
Social Media Policy & Usage
Tigz Rice Limited adopts a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms you are advised to verify the authenticity of such profiles before engaging with or sharing information with such profiles. Below is a list of our official social platforms. We will never ask for your passwords or personal details on social media platforms. You are advised to conduct yourself appropriately when engaging with us on social media.
Tigz Rice – Lingerie & Boudoir Photography
Social Sharing
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.
Adverts and Sponsored Links
This website may contain adverts and sponsored links. Clicking on any such links will send you to the advertiser’s website through a referral program, which may use cookies and will track the number of referrals sent from this website. You should therefore note that you click on sponsored external links at your own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, you are advised to verify their authenticity using third-party anti-virus software or similar applications.
Tigz Rice Limited accept no responsibility for third-party downloads and downloads provided by external third-party websites and advises users to verify their authenticity using third-party anti-virus software or similar applications.
Sharing and Disclosure of your Personal Information
We do not share your personal information with others except as indicated within this policy or when we inform you and give you an opportunity to opt-out of having your personal information shared.
We will share your information in the following ways:
1. With third party service providers, agents, or contractors: We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with providing services to you. For example, we may engage Service Providers to process credit card transactions or other payment methods. Or, we may engage Service Providers to provide services such as marketing, advertising, communications, infrastructure and IT services, to provide customer service, to collect debts, and to analyse and enhance data (including data about users’ interactions with our service). These Service Providers may have access to your personal or other information in order to provide these functions. In addition, some of the information we request may be collected by third party providers on our behalf. We do not authorise them to use or disclose your personal information except in connection with providing their services.
2. With Payment Providers
We may provide paid products and/or services within the site. When we do, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their own privacy notice. The payment processors we work with adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
Stripe – Please view their privacy policy here
3. Analytics: We use Google Analytics Google Analytics which is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/ Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
4. With Facebook: You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/516147308587266/
To opt out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
To see more about Facebook’s participation in the Digital Advertising Alliance please visit the Choices section of this notice.
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation
5. To comply with legal process or to protect Tigz Rice Limited: If we believe that disclosure is reasonably necessary to comply with a law, regulation, legal or governmental request; to enforce applicable terms of use, including investigation of potential violations thereof; to protect the safety, rights, or property of the public, any person, or Tigz Rice Limited as required by law; or to detect, prevent, or otherwise address, security or technical issues or illegal or suspected illegal activities (including fraud).
6. Business Transfers: We may engage in a merger, acquisition, bankruptcy, dissolution, reorganisation, or similar transaction or proceeding that involves the transfer of the information described in this Policy. In such transitions, customer information is typically one of the business assets that is transferred or acquired by a third party. In the unlikely event that we or substantially all of our assets are acquired or enter a court proceeding, you acknowledge that such transfers may occur and that your personal information can continue to be used as set forth in this privacy policy.
Controlling your Personal Information
Tigz Rice Limited will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Tigz Rice Limited may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email bookings@tigzrice.com.
If you believe that any information we have regarding you is incorrect or incomplete, please email us as soon as possible at bookings@tigzrice.com. We will promptly rectify any information found to be incorrect.
You may also exercise your right to be forgotten. If you would like your personal data to be removed from our records, please email us at bookings@tigzrice.com. We will promptly delete any information held within our records.
Security
In accordance with our requirements under the Data Protection Act 1998, we will adopt appropriate security procedures to help prevent unauthorised access to your information. We believe we use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorised access, use and modification. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information. Tigz Rice Ltd shall not be liable for any attempt to hack or crack or otherwise gain access to any part of this website, including any of your information.
Our Policy on Children’s Information
Our site is not directed to children under 18. If you learn that your minor child has provided us with personal information without your consent, please contact us.
Routine Erasure of Personal Data
We shall process and store your personal data only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which Tigz Rice Ltd is subject to. If the storage purpose is not applicable, or if a storage period prescribed by the European legislator or another competent legislator expires, your personal data will be erased in accordance with legal requirements.
GDPR, Choices and Individual Rights:
Informed consent is crucial and a key part of GDPR legislation.
Consent must be freely given, specific, informed and unambiguous.
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You have the right to withdraw your consent at any time
You have the right to know what data we hold at any time
You have the right to rectify any Personal Data held about you that is inaccurate
You have the right to request the deletion of Personal Data held about you.
You have a right to complain to the ICO if you are concerned about how we, Tigz Rice Limited, handle your data.
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We aim to take reasonable steps so you can correct, amend, delete or limit the use of your Personal Data. Please note that we will need to verify your identity before being able to respond to such requests. Please contact us at bookings@tigzrice.com
Find out more at: https://ico.org.uk
You also have the following choices:
– E-mail. As described above, if you do not wish to receive promotional e-mails from us, you may opt out at any time.
– Your browser’s help function should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time.
– You can opt out of online targeted advertising by opting out within the advertisement itself or by visiting Digital Advertising Alliance, http://www.aboutads.info/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/. You can also opt out of the Digital Advertising Alliance using your mobile device settings.
Changes to the Policy
We may change this policy from time to time, and if we do make changes, we’ll post any changes on this page. If you continue to visit our site after those changes are in effect, you agree to the revised policy. If the changes are significant, we may provide more prominent notice or get your consent on the new policy.
Contacting Us
If you have any questions or comments about this policy, please contact us at bookings@tigzrice.com
Last updated: 24th November 2023